Yes! If you would like to come to the Crisis Center for help, please call 1-800-NEXT-STEP and a counselor can help arrange transportation.
You don’t need to wait until your symptoms are so severe that you’re really at a breaking point. You can come when you start to feel sad, anxious or depressed or when life starts to not work for you. You can come when you think you may have an addiction issue. Don’t wait until it’s a crisis—come before! When you come in, you’ll be greeted at the front desk and a nurse will provide a full health screen. These health screens are very important because sometimes a medical or physical issue can affect the way you feel. Next, you’ll see a counselor who will help assess your situation and connect you with services. It may take anywhere from one to three hours or more, depending on your individual situation and needs in that moment. If you plan to visit the walk-in clinic during the evening hours of 8-9 pm, please call ahead so we can assess together if you might need more time and may need to reschedule. We want to make sure we are providing the best possible service to you.
Mental illness means different things to different people. We typically use the words mental health, which can fluctuate over the course of your life. There will likely be times when you feel depressed or anxious or even have suicidal thoughts, but that does not mean there’s an “illness.” Sometimes you’re just responding to what’s going on in your life at that time. Typical human responses to stress and struggle may be different from chronic or long-term conditions, such as schizophrenia.
You will be provided with a comprehensive, trauma-informed assessment during your time in the Urgent Care Walk-In Center. We also have an Outpatient Clinic that provides brief therapy and medication management in order to help stabilize presenting symptoms. If you need further care, our team will link you with community resources and/or providers.
The hotline will put you in touch with a counselor who can provide resources and help you decide your next steps. The hotline can also send a counselor to you wherever you are in the community. Or, you can choose to come in to the Crisis Center facility, which is open 9 am to 9 pm and offers you a safe, comfortable space with access to immediate care. If you plan to visit the walk-in clinic during the evening hours of 8-9 pm, please call ahead so we can assess together if you might need more time and may need to reschedule. We want to make sure we are providing the best possible service to you.
Our walk-in urgent care clinic is open 9 am to 9 pm and no appointment is needed. If you plan to visit the walk-in clinic during the evening hours of 8-9 pm, please call ahead so we can assess together if you might need more time and may need to reschedule. We want to make sure we are providing the best possible service to you.
You can certainly reach out to your natural supports—family, friends, your pastor. If the depression/anxiety is severe and causing you to have thoughts of suicide or if it is really keeping you from functioning, you need to get help right away. You can also call our 24/7 hotline at 800-NEXT-STEP.
You can generally link “the blues” to something that’s currently happening in your life—for example: loss, divorce, grief and sometimes even happy things like a new baby or new marriage. These are all things can cause stress and even depression. If after a few days you start to feel better, that’s probably a case of ‘the blues’. But, if you find that you’re not feeling better or if your mood and symptoms are getting worse, you should seek help.
Whichever is more comfortable for you. Our hotline is available 24/7 and our walk-in clinic is open from 9 am to 9 pm. If you plan to visit the walk-in clinic is open every day (even holidays) from 9 a.m.- 9 p.m., please call ahead so we can assess together if you might need more time and may need to reschedule. We want to make sure we are providing the best possible service to you.
The hotline and the mobile team that comes directly to you has no cost; it’s a grant-funded program. If you come to the Crisis Center, we will ask for your insurance information at registration. If you do not have insurance, we have a representative from the Harford County Health Department here who can help you enroll in the Maryland Medical Assistance Program.
Yes! We can evaluate your treatment needs, help with withdrawal management, and connect you with a longer-term addiction treatment provider, as needed.
Yes! The Urgent Care Walk-In Center can provide comprehensive, trauma-informed assessments for kids and adolescents 5 years and older and our Outpatient Clinic can provide therapy for kids in the same age range. If additional services are needed, our team will link you and your family with the most appropriate community providers.
While our primary focus of care is on mental health and substance use treatment and support, we recognize that having your basic needs met impacts your mental health. Please call our hotline at 1-800-NEXT-STEP anytime or come into our Urgent Care Walk-In Center 9 a.m.- 9 p.m. and our team will complete a comprehensive, trauma-informed assessment and link you with whatever support services you may need.
You are ALWAYS welcome back at the Center! If you’ve been seen at the Crisis Center and linked with a community provider, we encourage you to stick with that provider, but if that’s not working or you need immediate support, our team will help you get the support you need.